Is it possible to love a job? We think so. That’s why our team has been together so long. Sure, it could be the fun events we host every month, or the laughter overheard in the hallway every day, or even the values we all share like teamwork, humility, fun and commitment. But it could also be the challenge and joy of working for a software company that is really going somewhere. Yes, it’s possible to love a job, especially when it loves you right back.
We specialize in developing operations software, called Helm CONNECT, which is used by marine transportation companies across the world, and right at home here on Vancouver Island.
Right now we are looking for some great new additions to our team across multiple departments – read on to learn more!
Client Services Associate
As part of our Client Services team, you will be responsible for providing outstanding product support for our customers and business partners, identifying and resolving reported issues, recording feature requests and communicating them to the development team, and much more. This year, our focus is increasing support or our South American team, so speaking Spanish is a requirement. If you are a highly motivated, organized, and communicative individual who enjoys working with people, you should consider joining our team. For a full job description and application details, click here.
Being the Controller is a vital role here at Helm. As a Controller, you will be creating financial transactions and reports, completing reconciliations, monitoring things such as our fixed assets and office supply levels, and maintaining the chart of accounts and annual budget. If you have at least 2 years of accounting experience and want to work in a fun, fast paced, team oriented environment, click here to apply and learn more.
The primary purpose of this role includes coordinating and facilitating the implementation of our Helm CONNECT software solution. Additional responsibilities include delivering high-quality customer service through extensive software troubleshooting via telephone and screen-sharing, providing technical leadership, training, complex problem resolution, and collaborating with other departments and clients to successfully achieve the implementation objectives. This is an exciting role that gets to work directly with our amazing customers! If you’re interested in this position, click here to read more.
We are in search of an experienced Software Developer to join our team at the Victoria office! In this role, you will be working closely with our Product Manager to build core product lines, develop solutions that address core market problems, and maintain consistency between the existing product and new designs. If you have a strong sense of web design and are interested in helping us grow, please click here to learn more and apply.
At Helm, our Account Managers are an important part of the sales team whose main goal is to manage customer relationships. In this role, you will be responsible for ensuring the customer’s successful on-boarding, ongoing use of the software, the longevity of the business relationship, and its growth in revenue terms. If you have strong customer service and interpersonal skills, are able to handle challenging solutions with composure, and are eager to travel for work, then check out this full job description here.
To learn more about Helm Operations, visit our careers page.