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Technical Documents and Knowledge Articles

Technical Documents

Technical Documents take a deep dive into specific details for setting up and running Helm CONNECT, and provide all the facts and figures you need to know, such as:

  • What frameworks Helm CONNECT is built on
  • What we use to secure, back up, and recover your data
  • What the minimum and recommended software and hardware requirements are

Local Asset Installations

Helm CONNECT gives users the freedom to continue working even when disconnected from shoreside internet by using local asset installations. To learn more about the minimum specifications needed onboard for this, checkout this document.

On-Premise Deployments

Helm CONNECT is typically deployed in our Amazon Web Service environment, however, we do give our customers the flexibility to host their Helm CONNECT environment on their own IT infrastructure too. Check out this document to learn more about the minimum specifications needed for this.

Data Security

The security of your data is of the utmost importance to us. Learn why we chose to host Helm CONNECT on Amazon Web Services to provide the best level of security available, while ensuring you have constant access to your data from anywhere in the world, onboard or onshore.

Hosting

When it comes to hosting Helm CONNECT, you have options. From multi-tenant hosting to different levels of private stack hosting on Amazon Web Services, or even your own on premise hosting, there is an option for everyone. Read on to learn more about these hosting types and which is best suited for your business.

Data Availability

At Helm Operations, we make one thing clear: you own your data. We work constantly to ensure that your data is always available to you and you always have control over it.

Technical Architecture

Read the general overview of the technical architecture of Helm CONNECT, including hosting, integrations, security, and data.

Knowledge Articles

Knowledge Articles provide a general overview of a variety of topics, such as:

  • How you can integrate Helm CONNECT with other systems via webhooks or our API
  • What the implementation process is like 

Integrations

We designed Helm CONNECT to make it easy for you to integrate with the systems you use daily. Check out this document to learn more about your options.

Support

At Helm Operations, we want you to be successful. That’s why our dedicated Support Team is always here for you and ready to help when you need it most. Read on to learn more about hours, languages, and processes.

The Implementation Process

So you’ve just signed your Helm CONNECT contract. What happens next? Check out this document to learn more about what your implementation will look like.