18 Mar 2020
Nolan Barclay
CEO

By now, you’ve probably received a ton of messages about COVID-19 responses from companies that you work with. We owe it to you to let you know about ours, but we’ll keep it short and to the point, as our message is simple: We’re working to ensure your success. 

We’ve taken appropriate measures to ensure the safety and well-being of our employees and will be operating as normal throughout the coming weeks. Here’s what we’re doing to keep you working through the current situation:

1.18 Release
We’re continuing the current release of Helm CONNECT 1.18 and your account managers will continue to work with you to ensure a successful deployment.

Support
The Helm support team will continue to support our customers during standard hours of Monday – Friday, 8:30 am – 5:00 pm PST by phone or email, and as always, we are available 24/7 by phone for urgent issues.

Implementation and Training
Out of respect for everyone’s health and safety, we’ll be temporarily limiting travel for onsite training and implementations, but we will continue to provide our full range of training services remotely via teleconference. We will also continue with all regularly scheduled calls.

We pride ourselves on being there for our customers, and that remains unchanged despite the circumstances. We will continue to follow the guidance of local and national authorities, and will communicate any updates with you. If you have any questions, please contact us or reach out to your account manager.

Sincerely,

Nolan Barclay | CEO | Helm Operations