Catalina Express is a leading marine transportation company, providing the fastest, safest, and most comfortable means of travel to Catalina Island. Its fleet consists of high-speed, high-tech vessels and every year, over one million passengers set sail aboard it. In June 2021, Catalina chose to implement Helm CONNECT software onto its entire fleet.
Last month, we had the pleasure of visiting Catalina Express in Long Beach, where we met Matthew Vaughn, the Training, Safety, and Compliance Manager, and Matt Hall, the Captain of the boat.
Vaughn explained that using Helm CONNECT has significantly improved their fleet operations in several ways. He stated that the Helm CONNECT Compliance module has transformed the way they handle coastguard audits and all their work. Hall explained that the platform has enabled them to digitize their entire wheelhouse onto a tablet, eliminating the need for binders and stacks of paper that often seem to get lost or out of date. He also noted that this has resulted in significant time savings for him and the crew, while also improving personnel and compliance related tasks.
Vaughn emphasized that Helm CONNECT has played a significant role in improving their overall efficiency. Hall added that since implementing the platform, they have been able to streamline their operations, allowing for more time to focus on providing their passengers with an even better experience.
We truly love being able to visit our customers face-to-face and discover how they’re using Helm CONNECT, allowing them to get the most out of our software. But it’s not just about the work. We also take every opportunity to build strong relationships with our customers, and that’s something we take great pride in. We believe that by working closely with our customers, we can better understand their needs and provide them with the solutions that they need to succeed. And if that means embarking on a pleasant cruise to Catalina Island, then so be it!
We are thrilled to see the positive impact Helm CONNECT has had on the Catalina Express fleet, and we are grateful for the opportunity to work with such an exceptional team. We are committed to continuing our partnership with Catalina and supporting their success in providing the fastest, safest, and most comfortable marine transportation to Catalina Island. Next time you’re in Long Beach, CA, don’t miss the chance to visit Catalina Island with Catalina Express!
For another customer success story, check out this article on the river transportation company, SCF Marine.