Helm CONNECT Blog

Helm at Pacific Marine Expo

Attention Seattle! Helm Operations will be exhibiting at the Pacific Marine Expo, November 17-19. Come by and visit us at our booth, where you can check out our latest release of Helm CONNECT Compliance and win a cool prize in the process. We'd love to tell you what...

The Benefits of Play in the Workplace

Recently one of our vendors hosted a networking breakfast meeting where the speaker enlightened us on the importance of play in the workplace. I’m not talking about getting a playground installed on your front courtyard or anything. I’m talking about weaving bits of...

What you see is what you do

Giving your crew the proper checklists is the first step to managing maintenance. At Helm we make maintenance and compliance management software for commercial and passenger vessels, but the core of our work and the secret to our success really boils down to a simple...

Why we design with the end user in mind

From a philosophical product management perspective, we follow the teachings of an organization called Pragmatic Marketing.  They are the gurus of product management, and one of their best teachings is an acronym called “NIHITO” (Ni hee toe), which stands for “Nothing...

Meet the Release: Helm CONNECT 1.5

Hey there! I’m Sarah Adams, Product Marketing Manager here at Helm Operations. My team and I work with our users and our developers to help design the product improvements, new features, and modules that make Helm CONNECT even more awesome with each release. For the...

Subchapter M & Options for Certificate of Inspections

Watch the recording here. What are the differences of utilizing the towing safety management system option and the US Coast Guard option?  Join Ed McCain, Manager of Client Relations for ClassNK America for  a 30-minute webinar as he explains the options and provides...

Subchapter M & Compliance Software

Watch the webinar recording here With the implementation of Subchapter M all towboat companies will face audits of their operations and management protocols. For safety and compliance personnel, being able to quickly retrieve the results of previous audits and provide...

Mastering the Art and Science of Presenting your Ideas to your Boss

You have a great idea that you passionately believe will have a positive impact on the company that you work for. The thought of “selling” this idea to your boss makes you hesitate though.  Not to worry.  With a little thought and preparation, you can master both the...

Graphics are better for you

Are you reading this?  hOw aBoUT nOW?   87% of you will look at the graphic before reading the article Words need to be read, processed, and understood. But you can remember hundreds of images and recognize them instantly. Gone are the days of waiting: for dial up...

How “No” Builds Trust

Ethics. I think it’s a common buzzword that’s misrepresented far too much by far too many companies. Have you ever bought something with great anticipation only to be left feeling upset and deceived? Maybe it’s a new car. You feel great until you receive that first...

One small reason why companies should implement Helm CONNECT Forms

I love the concepts and teachings of Lean Manufacturing, which were originally pioneered by Toyota.  In a nut shell, “Lean” is a systematic process for eliminating waste within a production process.  Although Lean was originally developed to streamline mechanical...

How much revenue are you missing using manual processes?

We recently conducted a case study for one of our harbor towage clients. We wanted to see how much revenue they were missing from a new charge that they introduced a couple of years ago. They had automated systems in place for most of their invoicing. However this new...

Why do sales people go *POOF*?

The other day after I closed a deal with one of our new customers he made a comment to me that really stuck. He said, “Hey, it’s been fun going through this with you. I know this is the end and once I sign this piece of paper you’ll pass me to someone else and I’ll...

Why being different is a good thing

Being different is difficult. It goes against the norms of being, well, normal! Being different makes you stand out and it can be a gamble, so most people play it safe taking the road most travelled just in case being different turns out to be a huge blunder. This is...

Tips From the Field

As part of designing and managing Helm CONNECT, the Product team conducts validation calls with existing customers and sales prospects. Often we are gathering more information about people’s problems or needs, or digging into the best way to improve a particular...

How to Make Software Sticky With Your Users

In order to be competitive, many of today’s businesses are offering a more complex range of services. This means that managing day-to-day work flows becomes more involved, and requires more planning and preparation. With this added operational complexity, it can be...

Meet the Release: Helm CONNECT 1.4

Hi. I’m Cooper Barry, Product Manager for Helm CONNECT Maintenance and Compliance. I’m really excited to introduce you to the latest release of Helm CONNECT - Version 1.4. For this release we focused on building a number of new features that make Helm CONNECT vastly...

Setting up Helm CONNECT Part II – Assets

Welcome to Part II of our 'Setting up Helm CONNECT'. This series of posts give you some details regarding setting up Helm CONNECT from scratch, using a fictional company as our example. This post will show you how to set up Assets. If you missed our first post about...

Helm CONNECT has a fantastic new update coming out soon!

Our Helm CONNECT developers are stoked about this update! We’re excited to share the latest release of Helm CONNECT with you. The Helm team has been working hard since the last release to build features you’ve been asking for and we can’t wait for you to try them out!...

Intuitive interfaces makes things more familiar

The dawning of the “big data” era in the maritime industry underscores more than ever, the importance of collecting quality data to feed the business analytics effort trying to glean the best strategies for cutting costs, boosting fuel efficiency, minimizing equipment...

How Helm CONNECT could have saved the Steelers’ season

After watching last Sunday’s debacle in the AFC Championship game, I realized that the Steelers got schooled by the Patriots for a number of reasons. Not only were the Steelers badly outcoached, but they also had some key injuries and, from what I could see, awful...

Subchapter M and Helm CONNECT Compliance Software

With the implementation of Subchapter M all towing vessel operators will face audits of their operations and management protocols. For safety and compliance personnel, being able to quickly retrieve the results of previous audits and provide updates on the progress of...

Helm CONNECT as a collaboration tool

Do you know what it’s like to work with a group of individuals who never seem to know who has done what? who said what? when were things done? who authorized what? what’s upcoming? what is due? and so forth. If you’ve felt this kind of pain before, rest easy, you are...

Getting Dumped Opened My Eyes to Sales

Long term relationships come easily to me. I love every bit of them from learning your favourite colour, to making mistakes, stepping up, and proving my accountability to you. I'm addicted to improving and helping others improve. I recently started dating this amazing...

Why We Believe in Embedded Design

Effective, compelling design is a high priority for us at Helm. We believe that better, more intuitive design means greater engagement with the software, higher usage, and ultimately increased value for our customers. Modern web apps, like Helm CONNECT, have dozens of...

Why Crew Connectivity Matters

At Helm we often hear from customers and prospects how important connectivity is from the boat to the shore. Keeping clear lines of communication is not only beneficial for company transparency, it can also impact a mariner’s decisions on which company he’d like to...

Our Quality Assurance Process

At Helm our primary concern is the quality and usability of our software. The desire to deliver a solid and stable product to you is our utmost priority and responsibility. Quality Assurance in software, especially software delivered as a service, borrows heavily from...

Paved with Best Intentions

“The office starts with the best intentions, but it’s the captain who is often stuck…” What do they say about best intentions again? Despite agreement on the need for collecting digital information onboard, consensus on how to collect it is harder to come by. We’ve...

Setting up Helm CONNECT Part 1 – Divisions

Part I - Divisions Welcome to Part I 'Setting up Helm CONNECT'. This series of posts will give you some details regarding setting up Helm CONNECT from scratch, using a fictional company as our example. This post will show you how to set up Divisions, the first step of...

Don’t whip it good: How to combat pencil whipping

You’re trying to run a business. Within your daily operations you have a series of routines which make sure your organization’s assets are well maintained. You also have your crew and employees that you need to make sure are safe in the workplace. Facets of these...

The Cost of Sub M

About a week ago Joe Keefe from Marine News handed me the latest issue to show me the article entitled: Subchapter M Looming Large. In that article several daunting numbers jump off the page. They predict that: 33% of existing companies may cease to exist due to Sub...